Skip to content
Book Now
Facebook-f

Privacy Policy

Effective Date: 8 August 2025

Hooves For Hope Equine Assisted Therapy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

WHAT INFORMATION WE COLLECT

We may collect the following personal information when you contact us, book a service, or interact with us:

  • Full name

  • Contact details (phone number, email address, postal address)

  • Information relevant to your equine-assisted therapy sessions

  • Payment details (where applicable)

  • Any other information you choose to provide to us

We may also collect non-identifiable information such as website usage data for analytical purposes.

HOW WE COLLECT YOUR INFORMATION

We collect personal information directly from you when you:

WHY WE COLLECT YOUR INFORMATION

We collect, hold, and use your personal information to:

  • Provide you with equine-assisted therapy services

  • Manage bookings and communicate with you

  • Process payments and issue receipts

  • Respond to enquiries and provide information

  • Comply with legal and regulatory requirements

HOW WE STORE AND PROTECT YOUR INFORMATION

We store your personal information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure. This includes the use of secure systems, password protection, and regular data backups.

DISCLOSURE OF YOUR INFORMATION

We do not sell or rent your personal information. We may disclose your information only to:

  • Service providers who assist us in delivering our services (e.g., payment processors)

  • Legal or regulatory authorities when required by law

  • Your authorised representatives, with your consent

ACCESSING AND CORRECTING YOUR INFORMATION

You have the right to access the personal information we hold about you and request corrections if it is inaccurate. To do so, please contact us at:
hoovesforhopeequineassisted@gmail.com

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and analytics tools to improve user experience and track website performance. This data is generally anonymous and does not personally identify you.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

CONTACT US

If you have any questions or concerns about how we handle your personal information, please contact us:

Hooves For Hope Equine Assisted Therapy
Kurrajong, NSW, Australia
hoovesforhopeequineassisted@gmail.com